Contact Us

You can track your order from your shipping confirmation email which is orders@zrmtraders.com or by visiting ZRM Traders. We send an email with a tracking link as soon as your package ships, which you can use any time to check its progress.

To track orders on ZRM Traders:

1. Go to ZRM Traders
2. Select the avatar icon in the upper-right corner
3. Select Track Orders
   • If you're not logged in or are tracking a guest order, enter the email address you used to submit your order and your order number.
   • If you are already logged in to your Walmart.com account, this link routes you to your Purchase History page, where you can scroll to the order to track it.
     Still, have questions about your order?
     • Order is still in a 'Processing' status: Learn more about the Order Status.
     • Delays with your order shipping.
     • The order is marked as delivered but you did not receive it.
     • Items are missing from your order.

You can cancel your order while it's still in Processing status. Once the status changes to Shipped, the order can't be canceled. Once a cancellation request is submitted, it can't be undone.

If the order or item is too far along to cancel, most items can be returned. Learn more about our return policy or start a return in your account once you receive the item.

Use these steps to see if the item or order is still in a Processing status and request a cancellation.

1. In the upper-right corner of any ZRM Traders page, click the Account icon.
2. Select Track Order.
3. Enter the email address or tracking number used to place the order and the order number shown on your order confirmation email.
4. Click Cancel next to the item you wish to attempt to cancel.
   • If you do not see a Cancel button, it could be because your order is too far along to cancel. If your order is being fulfilled by a Marketplace Seller, you can select Cancel if it's available or you can reach out to the seller using the Contact Seller button.

If you placed an order for store pickup and want to add or change who can pick it up, you can add a pickup person.

More questions on canceled orders? Try these topics.

• No cancellation confirmation email: Check the status of your order in your account.
• Stop a cancellation request: Order cancellation requests cannot be undone. If your order is successfully canceled, you can add all of the items to your cart and place the order again.
• Received a canceled order: Contact us.

Though issues with orders are not common, they do happen. We're here to help when things don't quite go as planned with orders@zrmtraders.com

• If your order is missing an item: Multiple shipments
• If you were sent the wrong item: Wrong item
• If your item arrived in a less-than-satisfactory condition: Damaged, defective, or unsatisfactory
• If your tracking information shows delivery confirmation but you're unable to find your package: Delivered but not received

If you bought an item sold and shipped by ZRM Traders, you can return or replace it by mail complaints@zrmtraders.com or any courier service within one week of receiving the order unless otherwise noted in our Return Policy.

Stores can only accept returns for a refund (but keep in mind we can't offer replacements when you choose this option).

Items purchased from dealers or resellers and not ZRM Traders directly are not eligible for a return, refund, or exchange contact sales@zrmtraders.com